Privacy Policy
Last updated: 17 April 2026
Mouzef Direct (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, place an order, submit artwork, or otherwise interact with our business.
1. Who we are
Mouzef Direct (operated under Mouzef Ltd)
16 St. Marys Avenue, Humberstone, Leicester, England, LE5 1JA
Email: sales@mouzefdirect.co.uk
Phone: +44 7741 395952
Mouzef Direct is the data controller responsible for your personal data.
2. What information we collect
We may collect and process the following types of personal data:
your name, company name, and job title
your email address and telephone number
billing and delivery address
quotation, enquiry, and order details
logos, artwork, branding files, and design instructions you provide
payment and delivery information
technical information such as IP address, browser type, device information, and website usage data
your marketing and communication preferences
3. How we collect your information
We may collect your information when you:
contact us by email, telephone, WhatsApp, social media, or through our website
request a quotation
place an order
submit artwork or branding requirements
subscribe to receive updates or marketing
browse and interact with our website
4. How we use your information
We may use your personal data to:
respond to your enquiries
prepare and send quotations
process and manage orders
coordinate production, printing, fulfilment, shipping, and delivery
communicate with you about your enquiry, quotation, artwork, or order
provide customer support
improve our website, products, and services
send marketing communications where permitted by law
comply with legal, tax, accounting, and administrative requirements
5. Lawful basis for processing
We process your personal data where necessary for:
taking steps before entering into a contract with you
performing a contract with you
our legitimate business interests
complying with legal obligations
your consent, where required
6. Marketing
We may send you information about our products, services, and promotions where permitted by law or where you have asked to receive such information.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website traffic, and support website performance.
You can manage cookies through your browser settings or through any cookie settings tool available on our website.
8. Sharing your information
We do not sell your personal data.
We may share your information where necessary with trusted third parties, including:
website hosting and IT providers
payment service providers
delivery and courier companies
printers, manufacturers, and fulfilment partners
professional advisers such as accountants, insurers, and solicitors
legal, regulatory, or government authorities where required by law
9. International transfers
Where personal data is processed outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place.
10. How long we keep your information
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for business, legal, tax, accounting, and customer service purposes.
11. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
12. Your rights
You may have the right to:
request access to your personal data
request correction of inaccurate or incomplete information
request deletion of your personal data in certain circumstances
object to or restrict processing in certain circumstances
withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us.
13. Complaints
If you have any concerns about how we handle your personal data, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.
14. Third-party websites
Our website may contain links to third-party websites. If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.
15. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Mouzef Direct
16 St. Marys Avenue, Humberstone, Leicester, England, LE5 1JA
Email: sales@mouzefdirect.co.uk
Phone: +44 7741 395952
